not talking about medicare, medicaid, chip, things like that, just for the real plans. can you recover from this? >> oh, i mean, of course weep can. obviously the web site issues are challenging. and they are on track to be mostly resolved so that there will be relatively few issues with people getting onto the web site by the end of november. and i mean, if you look at the progress that has been made since october 1 to now, folks were getting about a 6% error rate as they proceeded through the site at the very beginning of october. and now we're down to less than 1%. so there's more and more progress every day. and look, this is -- i think it's great news that half a million people have been able to sign up for health insurance coverage, most of whom have not had coverage before or were really significantly underinsured. and when you're someone like carolyn neumann, a breast cancer survivor in my community in south florida who literally saved $7,000 a year when she was on the blue cross blue shield plan that she had before the affordable care act and then got a notice